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  1. Definitions

    1. "Agreement" is a reference to these Terms and Conditions and any order form and payment instructions provided to you;

    2. "the Customer", "you", "your" and "yours" are references to you the person purchasing any Goods or ordering Services from us;

    3. "Goods" means any watch ordered by you from us through our Website;

    4. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;

    5. "Terms and Conditions" means the terms and conditions of sale and service set out in this document;

    6. "we", "us" and "our" are references to SL Prestige.

    7. "Website" is a reference to the website, slprestige.co.uk which is run and operated by us and on which these Terms and Conditions are displayed.

       

  2. Ordering

    1. When ordering any Goods or Services from us you do so in accordance with this Agreement. You are deemed to have accepted the prices of the Goods or Services quoted to you and other terms such as delivery which may have been quoted to you at the time of placing your order.

    2. Any contract for the supply of Goods or Services is between you and SL Prestige.

    3. You agree to take particular care when providing us with your payment details and you warrant that these details are accurate and complete at the time of ordering. You agree to take particular care when providing address information at the time of ordering. No liability is accepted for orders where delivery information is incorrect, incomplete or misleading.

    4. When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

    5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

    6. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be confirmation of your order details and if the item is in stock. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.

    7. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.

    8. The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.

    9. You must check that the order meets your requirements and that the specifications of the Goods meet your requirements.

    10. Where we accept credit or debit cards, you also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

       

  3. Prices and Payment

    1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax and delivery charges, all our watches are bought and sold on the vat margin scheme unless otherwise stated.

    2. The total price for Goods or Services ordered, including delivery charges, will be confirmed to you when you place your order.

    3. Full payment must be made before Goods are despatched or Services provided. You have no right of set off.

    4. You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

    5. Some of our Services may be payable by either CHAPS transfer to our nominated bank account or by cash paid in person. We do not process cash transactions with a value in excess of £20,000.

    6. Failure to pay on time will result either in the cancellation of your order or late payment charges equivalent to interest on the late payment which shall be calculated on a daily basis at a rate of 4% over our bank's lending rate from the date the payment was originally due until the date of receipt of payment in cleared funds.

    7. If we are not paid an invoice we may instruct a debt collection agency or solicitor to collect our payment (including any interest and/or late payment charges) on our behalf. In such circumstances you will be liable to pay an additional sum to us which will not exceed the reasonable costs that we may incur to pay the debt collection agency or solicitor, who will add the sum to your outstanding debt on our behalf.

       

  4. Description

    1. Due to the nature of the internet images of Goods displayed on our Website will vary depending upon the individual monitor. Individual Goods may vary and any descriptions, samples, drawings, specifications, colours and advertisements are illustrative only, are intended as a guide to the final product and do not form part of this Agreement.

       

  5. Services Offered by us

    1. Watch Buying Service - if you are interested in selling your watch to us you should Contact Us to arrange an appointment for the watch to be inspected or arrange for the watch to be delivered to us for inspection. Proof of purchase of the watch plus all associated paperwork including manufacturer guarantee details should be provided with the watch wherever possible. If we decide to buy your watch following our inspection we will provide you with an offer to purchase the watch. Confirmation of your acceptance of the offer must be provided to us in writing. Payment for the watch will be made by bank transfer within 4 working days of receipt of your agreement to the price.

    2. Part Exchange - we offer a part exchange service which enables you to part exchange your old watch for a watch available for sale on our Website. You need to Contact Us if you are interested in this service and to arrange an appointment for the watch to be inspected or arrange for the watch to be delivered to us for inspection. Proof of purchase of the watch plus all associated paperwork including manufacturer guarantee details should be provided with the watch wherever possible. If we decide to buy your watch following our inspection we will provide you with an offer to purchase the watch. Confirmation of your acceptance of the offer must be provided to us in writing. Upon receipt of your confirmation we will then deduct the proceeds against the purchase price of the new watch which you would like to purchase and invoice you for the balance. Our invoice is payable within 7 days of the date of invoice. Upon receipt of your payment in full for the invoice we will then despatch the Goods to you.

    3. Watch Locator Service - we offer a locator service which enables you to source a watch you wish to purchase. You need to Contact Us if you are interested in this service and we will then notify you of the cost of the Service. Once we undertake the assignment if we are then unable to locate the watch for you within a period of 6 weeks we will refund the finder's fee.

       

  6. Delivery of Goods ordered from our Website

    1. Goods purchased via the Website will be despatched by a secure delivery method within 72 hours of receipt of cleared funds. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement.

    2. All risk in the Goods shall pass to you upon delivery.

    3. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you.

    4. You must check the order confirmation email for tracking information relating to the Goods and contact the relevant courier to establish the delivery time if the Goods have not been delivered on time. Please allow up to 7 days for Goods to be delivered. If you are unsuccessful with the courier you must notify us immediately if the Goods have not been delivered or if there has been a partial delivery of the Goods only. Any missing items should be listed and notified to us within 3 days.

    5. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery.

    6. No refunds of the delivery charge are made for late deliveries.

    7. Our sales and delivery service is only available to the uk and Ireland.

       

  7. Cancellation and Returns

    1. You must notify us immediately if you decide to cancel your order preferably by email to info@slprestige.co.uk and quote your order number.

    2. Goods: The time limit for notification of cancellation is 7 working days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases, the Goods will need to be returned to us unused and in good condition. In the event you return Goods which need to be repaired we may undertake the repair work and charge this cost to you.

    3. Services: The time limit for notification of cancellation is 7 working days from the day you ordered and paid for the Services unless you have requested us to commence the Services before the expiry of this period in which case the cancellation period expires when we begin providing the Services to you.

    4. Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 30 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods.

    5. You must ensure that when returning the Goods they are packed adequately and returned with a reputable courier. The cost of the return must be paid for by you.

    6. A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

    7. You are entitled to return Goods ordered from us within 30 days of receipt of the Goods if the Goods are faulty or damaged. You will be entitled to have the Goods repaired or replaced provided we agree that the Goods are faulty or were delivered to you in a damaged condition and have not been used. Replacement Goods will be charged at the full price.

    8. Please email info@slprestige.co.uk to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier unused.

    9. The cost of returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 30 days.

    10. Goods which develop a fault or become faulty within the manufacturer's warranty or guarantee period may be repaired or replaced at our discretion provided that the Goods are used in accordance with the manufacturer's recommendations and guidance.

    11. All Goods returned to us must be sent via a reputable courier adequately packaged and returned to the address specified above.
       

  8. Title

    1. Full title in the Goods sold by us to you shall remain fully vested in us until we receive payment in full for the Goods. We shall be entitled to re-rake possession of the Goods in the event of non-payment and you hereby grant us a non-revocable licence to enter your premises for the purposes of recovering the Goods.

    2. Title to Goods which have been returned to us under Clause 7 and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.

    3. Title in watches sold by us on your behalf shall remain with the Customer until such time as payment is received by the Customer in full for the watch.

    4. Title in watches which are sent to us for repair shall remain with the Customer at all times.

       

  9. Warranty

    1. You hereby warrant that you are the lawful owner of any watch that you may offer to sell to us and that you have full power and authority to sell the watch. You also warrant that there is no outstanding finance owed on the watch and that no third party has any rights or claims to the watch.

    2. All Goods sold by us are sold with a 30 day warranty which is in addition to any statutory rights that you may have as a consumer.

       

  10. Our Website

    1. The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

    2. We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

    3. You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.

       

  11. Intellectual Property Rights

    1. Ownership in, and all rights created in relation to the contents of this Website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

    2. The intellectual property rights in the brand names or trademarks used in connection with the display of Goods on the Website shall belong to the owners of such brand names or trademarks. The purchase of any Goods or Services from us does not confer on you any rights in any such brand names or trademarks.

    3. We are not authorised dealers or licensees of any of the brands displayed in our Website.

       

  12. Limitation of Liability and Indemnity

    1. We disclaim any and all liability to you for the supply of the Goods or Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a Consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

    2. We shall not be held liable for any failure or delay in delivering Goods or Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties which shall include, but is not limited to, any labour strikes, bad weather conditions, fires, governmental actions, war or terrorist acts.

    3. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the Goods or Services purchased from us.

    4. We shall not be held liable for any misrepresentations other than fraudulent misrepresentations.

    5. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy. This does not affect your statutory rights as a consumer.

    6. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

    7. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

    8. You agree to promptly and fully indemnify us and keep us indemnified and hold us harmless against any and all expenses, damages, liability, claims and losses of any kind (including reasonable legal fees and costs) incurred by us in connection with any claims actual or threatened, of any kind arising from any breach by you of any of the representations, warranties or other terms contained in these Terms and Conditions or implied by law and this indemnity may, without limitation, be claimed as a debt or liquidated demand.

       

  13. Your Information

    1. Where we have requested information from you to provide the Goods, you agree to provide us with accurate and complete information. We may take steps to verify your identity and address.

    2. You authorise us to use, store or otherwise process your personal information in order to perform the contract with you or where it is necessary for our legitimate interests or where we need to comply with a legal or regulatory obligation.

       

  14. Complaints

    1. We hope that you will not have any complaints about our service however if you do have an issue please contact us at info@slprestige.co.uk and we will do our best to respond within 5 business days.

       

  15. General

    1. We may assign, sub-contract or novate any part or parts of our rights and obligations under these Terms and Conditions and this Agreement without your consent or any requirement to notify you.

    2. We reserve the right to cancel or reduce any order which may have been accepted by us where, due to circumstances beyond our control it is not possible to deliver the Goods.

    3. The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms, representations, promises or statements whether expressed or implied shall form part of this Agreement including for the avoidance of doubt, any terms and conditions which the Customer tries to apply in any purchase order, confirmation of order, specification or other document or communication. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.

    4. Any variation to these Terms and Conditions shall only be valid if made in writing and signed by an authorised representative of SL Prestige.

    5. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

    6. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

    7. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

    8. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

       

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